I had problems locating The Pit and called to get directions. The hostess answering the telephone made me feel as if I was inconveniencing her for requesting this information. Her instructions weren't very clear, but I ended the call as I felt that if I drove Davie St long enough, eventually I would find it. Well, I didn't. I called back and got the same rude hostess. When I told her exactly where I was on Davis St., she didn't seem to know how to instruct me from that point. I asked her to give me a landmark to help me locate the restaurant and she snapped "we're where we've always been." When I told her that if I knew where you've always been, I wouldn't be asking for directions, she repeated "well, we are where we've always been, I don't know what else to tell you." Needless to say, I was completely taken aback by this response. I thought, is this the type of service the recipients of my gift card should expect to receive?
Normally, I would have taken my business elsewhere, but since I had spent so much time and energy locating "The Pit" and since I thought this would still be a unique gift, I (against my better judgment) bit the bullet and decided to proceed with my gift card purchase. When I entered, I confirmed that the young lady at the hostess stand was indeed the person I had spoken with and I asked to speak with her manager. The general manager appeared and after I explained what I had encountered when I contacted his establishment, he proceeded to make me feel as if "I" was the one who was probably being unreasonable. Why else would he rave about this particular hostess' wonderful customer service record, her experience providing directions, and the fact that she has had no prior customer complaints? Way to go GM! I received what I perceived to be an insincere apology (but an apology nonetheless) and instructions to let my gift recipients know that if they have any problems to ask for the GM.
I left The Pit, gift card in hand, and kicked myself the rest of the evening for not doing an about face and taking my business elsewhere. I sincerely hope that the recipients of my gift have a much better experience than I did. If the food is anything like the service, The Pit won't be around very long.